Overview

While UX design influences the external-facing experience of users, service design complements and adds the internal-facing experience, including that of employees and systems. You need strong UX and service design to create and deliver successful experiences.

Examples of our work include:

• Course applications
• Grant applications
• Payroll and remittance services
• Procurement and payment services
• Document processing services

Who is it for

Business and service teams who want to access experience and expertise to augment their development efforts.

Main activities

• UX research
• Content strategy
• Customer journey mapping
• Service blueprinting
• User interface design
• Prototype testing
• Experience measurements
• Design specifications and governance

Outputs and outcomes

• UX research insights and recommendations
• Design systems
• Customer journey maps
• Service blueprints
• Development-ready UI screens and flows
• Design specifications
• System specifications
• Governance guidelines

Duration

It depends on the requirements but could range from 2-4 months.