Shaping the conversation

a
Understanding the business lifecycle can help us better understand the business we are designing.

Business x design: Understanding the business lifecycle

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Understanding the business lifecycle can help us better understand the business we are designing.

Design
Maish Nichani
Maish Nichani
Engagement Director
a
Product designer Joshua Lim shares how he trained ChatGPT with templates and guidelines to help him at work.

I used AI to clone a colleague

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

A quick experiment to explore how AI can be co-pilots at work.

Artificial Intelligence
Design
Technology
Content
Joshua Lim
Joshua Lim
Product Designer
a
PebbleRoad's developers share insights on using Gen AI and how developers can get up to speed with AI quickly.

Will Generative AI replace developers?

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

The short answer is scary. Our developers share insights from using Gen AI.

Technology
Artificial Intelligence
Maxime Baracco
Maxime Baracco
Enterprise Tech Lead
a
Learn how to get the most out of low-code development platforms when using them to deliver digital services.

What we’ve learnt using low-code to deliver digital services rapidly

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

After using low-code extensively for two years, we’ve figured out what it’s best at.

Technology
Vasu Kolla
Vasu Kolla
Engagement Director
a
Can ChatGPT replicate the work of content strategists? We find out in a quick experiment.

ChatGPT and Content Strategy: Will it work?

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

We gave the generative AI language model a quick whirl to see how it could help us in our work.

Content
Design
Artificial Intelligence
Technology
Geraldine Lam
Geraldine Lam
Content Strategist
a
Find out what it takes to ensure content governance and to produce high-quality content at scale.

How to ensure the continued success of your new website

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Don't let your hard work go to waste. Put in place a ContentOps system for content governance and to help you produce high-quality content at scale.

Content
Design
Christine Oon
Christine Oon
Content Strategist
a
If you're a new designer or have start up experience, you might get a rude shock when you first take on enterprise UX work. Here are 10 tips to help you overcome the hurdles.

10 tips for designers new to enterprise UX work

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

New designers or designers with start up experience can get a rude shock when they take on enterprise UX work. Here's how you can overcome those challenges.

Design
Leadership
Maish Nichani
Maish Nichani
Engagement Director
a
Learn how to design and build modern business processes.

A guide to Business Process Automation

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Introductory guide to help you design and build modern business processes.

Design
Transformation
Maish Nichani
Maish Nichani
Engagement Director
a
Learn how to systematically explore options and make choices to win at digital.

A guide to crafting a digital strategy to make winning choices

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Avoid the spray-and-pray approach to launch digital initiatives, it won't work.

Strategy
Leadership
Maish Nichani
Maish Nichani
Engagement Director
a
Deploying multiple point solutions without a proper digital strategy can threaten digital transformation.

You can't point-solution your way to a transformation

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Organisations must get their digital strategy in place first if they want their digital transformation to succeed.

Strategy
Maish Nichani
Maish Nichani
Engagement Director
a
Find out how intelligent document processing can help you leapfrog the competition by improving the UX of your digital services, making them faster and more frictionless.

Using AI-powered document processing to improve the UX of digital services

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

As more tasks shift online, there will be greater demand for digital services. Intelligent document processing helps organisations leapfrog the competition by improving UX and delivering faster, frictionless digital services.

Intelligent automation
Design
Artificial Intelligence
Maish Nichani
Maish Nichani
Engagement Director
a
Understand the future of work and reimagine work practices in your organisation.

Embracing the future of work in your organisation

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

An essential read on the future of work and reimagining work practices in your organisation.

Transformation
Strategy
Culture
Intelligent automation
Leadership
Maish Nichani
Maish Nichani
Engagement Director
a
A crash course on offering digital services at scale—an essential marker in your organisation’s digital transformation.

Offering digital services at scale

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Learn how to offer digital services at scale—an essential marker in your organisation’s digital transformation.

Transformation
Design
Maish Nichani
Maish Nichani
Engagement Director
a
Learn how to use the systemic design mindset to solve complex, networked problems.

Getting started with systemic design

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

A primer on thinking in systems and how to use the mindset to solve today’s complex, networked problems.

Transformation
Design
Maish Nichani
Maish Nichani
Engagement Director
a
The Covid-19 pandemic is showing that not only do organisations need to embrace strategic partners but also need to ensure that these partners are digitally savvy.

Strategic alliances — Digitally savvy partners now more than ever.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

The Covid-19 pandemic is showing that not only do organisations need to embrace strategic partners but also need to ensure that these partners are digitally savvy.

Transformation
Strategy
Maish Nichani
Maish Nichani
Engagement Director
a
Organisations struggling with remote work wrongly think it to be a matter of adjustment. However, there is a deeper force at play, one that goes back to our natural instincts as human beings.

It's not about working remote; it's about going horizontal

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Organisations struggling with remote work wrongly think it to be a matter of adjustment. However, there is a deeper force at play, one that goes back to our natural instincts as human beings.

Transformation
Maish Nichani
Maish Nichani
Engagement Director
a
Including a transformation track in projects and initiatives helps surface org-level tensions that are blocking the org from adapting and progressing. The tensions offer an opportunity to the leadership team to resolve them and make real change possible.

Transformation track: empowering every team to change the organisation

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Including a transformation track in projects and initiatives helps surface org-level tensions that are blocking the org from adapting and progressing. The tensions offer an opportunity to the leadership team to resolve them and make real change possible.

Transformation
Strategy
Maish Nichani
Maish Nichani
Engagement Director
a
The balanced portfolio approach to digital transformation increases your chances of success by hedging risk, building confidence and orchestrating synergies across the organisation.

Using a balanced portfolio to drive digital transformation

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

The balanced portfolio approach to digital transformation increases your chances of success by hedging risk, building confidence and orchestrating synergies across the organisation.

Transformation
Maish Nichani
Maish Nichani
Engagement Director
a
The role of a product manager should expand to include organisational transformation.

Product management and organisational transformation

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

The role of a product manager should expand to include organisational transformation.

Transformation
Strategy
Maish Nichani
Maish Nichani
Engagement Director
a
Ecosystem mapping is a powerful tool that can be used to engage with business executives and align on strategy.

Mapping service ecosystems

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Ecosystem mapping is a powerful tool that can be used to engage with business executives and align on strategy.

Strategy
Research
Geraldine Lam
Geraldine Lam
Content Strategist
a
Many organisations make the mistake of outsourcing their core digital capabilities. Co-sourcing is a better alternative, provided you do it right.

Acquiring digital capabilities: a co-sourcing model

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Many organisations make the mistake of outsourcing their core digital capabilities. Co-sourcing is a better alternative, provided you do it right.

Transformation
Maish Nichani
Maish Nichani
Engagement Director
a
Ignoring your organisation’s operating system can ruin your digital transformation efforts. Here’s what to look out for.

Digital transformation and organisational debt

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Ignoring your organisation’s operating system can ruin your digital transformation efforts. Here’s what to look out for.

Transformation
Maish Nichani
Maish Nichani
Engagement Director
a
Conventional leadership models can be dysfunctional and unsustainable. Learn how to unleash your team’s potential through the ‘Yes-and’ technique.

How to be an unconventional leader

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Conventional leadership models can be dysfunctional and unsustainable. Learn how to unleash your team’s potential through the ‘Yes-and’ technique.

Transformation
Jerald Lam
Jerald Lam
Transformation Designer
a
Many organisations think they are engaging in digital transformation. Few are getting it right. Are you?

Double-loop digital transformation

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Many organisations think they are engaging in digital transformation. Few are getting it right. Are you?

Transformation
Maish Nichani
Maish Nichani
Engagement Director
a
Your organisation is pursuing digital transformation, but you’re not sure who should lead it. We discuss the four models you can use.

Digital transformation: the importance of a central team

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Your organisation is pursuing digital transformation, but you’re not sure who should lead it. We discuss the four models you can use.

Transformation
Maish Nichani
Maish Nichani
Engagement Director
a
Using Lego to solve customer service issues

Using Lego models in user research - a case study

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

We know that playing with Lego bricks can unleash creativity. But can it also solve customer service issues? We had an opportunity to find out.

Research
Maish Nichani
Maish Nichani
Engagement Director
a
Content types are the building blocks of a sound content strategy. Learn how you can leverage them to better manage your communications.

Unleash the power of content types

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Content types are the building blocks of a sound content strategy. Learn how you can leverage them to better manage your communications.

Content
Maish Nichani
Maish Nichani
Engagement Director
a
Three aspects of the Jobs-to-be-done theory that designers should pay attention to

The Jobs-To-Be-Done Theory for designers

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Three aspects of the Jobs-to-be-done theory that designers should pay attention to

Research
Design
Maish Nichani
Maish Nichani
Engagement Director

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