News archive
- IRAS website launches; we did the IA
Yes, the new IRAS website is up. This was one of our most grueling information re-structuring work to date. The previous website was structured along tax types. We restructured it along taxpayer and tax types. We also redesigned the page structure and the overall navigation. Notice that we used the hub-spoke navigation model. This way users don't feel overwhelmed with the large amount of information available on the website. The big usability improvement is that now users don't have to go hunting for information they need to do a task; all the related information comes to them, and this includes all the guidelines, policies and the forms.
We did not do the markup or the visual design -- two areas we think we should own in the future.